When taking delivery – make sure that loss and damage is registered. What should I do when I take delivery of my shipments?
- Check that the container is externally sound and undamaged
- Check that the original Royal Gulf Shipping & Logistics LLC and other seals, if any, are intac
- For reefer, check the temperature, humidity and ventilation settings (where applicable)
- If damage or loss is suspected or apparent make a note on the receipt before signing it and send a Notice of claim to Royal Gulf Shipping & Logistics LLC
- If damage or loss is apparent make sure you notify Royal Gulf Shipping & Logistics LLC as soon as you are aware of any loss or damage and in any circumstances no later than within 3 days of taking delivery. Please refer to clause 8 of the Royal Gulf Shipping & Logistics LLC bill of lading.
In Case of Loss or Damage
- Inform your insurance company
- Arrange for a survey – preferably while the cargo is still untouched in the container. This should preferably be a joint survey with Royal Gulf Shipping & Logistics LLC. We kindly ask that you contact your local Royal Gulf Shipping & Logistics LLC office to coordinate the survey. Determine whether or not you have a claim: “Do I have a claim?”.
- Minimise the loss by salvaging the remainder of your goods and take other relevant precautions to protect your cargo and its value for the purpose of loss mitigation.
- Ensure that Royal Gulf Shipping & Logistics LLC receives a quantified and fully documented claim. Your claim may be subject to a time bar. Please refer to clause 8 of the Royal Gulf Shipping & Logistics LLC bill of lading.
In order to ensure the smooth handling of your claim it is important that you supply the documentation below with your claim.
- Copy of both sides of the Royal Gulf Shipping & Logistics LLC transport documents e.g. original bill of lading or seaway bill (not non-negotiable or other copies)
- Original cargo invoice
- Packing list
- Export / import declaration
- Customs declaration
- Survey report with original photos
- Calculation of claim
- Salvage invoice or destruction certificate
- Veterinary certificate (if applicable)
- Other substantiating documents
Preventing Loss & Damage
What can be done to prevent loss and damage?
- Ensure that you use a suitable container size and type.
- Check that cargo marks and numbers are identical with those of your documentation including the bill of lading.
- Ensure that the containers are in a clean, odour free and sound condition before stuffing them.
- Ensure that the cargo is suitably packaged for container stowage/transportation.
- Ensure that the container is stuffed in a proper and secure manner so that the cargo cannot shift during transportation.
- Ensure that the container is properly closed and sealed.
- Do not mix incompatible cargoes in the same container.
Specifically for Reefer Cargo
- Check the temperature requirements for your cargo type.
- We recommend that you make a physical inspection to ensure that the actual ventilation setting corresponds to the requested setting.
- Pre-cool your cargo to the correct set temperature.
- Stuff the container in a cold facility (i.e. ensure that the cold chain is never broken!).
- Re-check the temperature before delivering the container.
- Do not stuff the cargo above the red load line.