When taking delivery – make sure that loss and damage is registered. What should I do when I take delivery of my shipments?

  • Check that the container is externally sound and undamaged
  • Check that the original Royal Gulf Shipping & Logistics LLC and other seals, if any, are intac
  • For reefer, check the temperature, humidity and ventilation settings (where applicable)
  • If damage or loss is suspected or apparent make a note on the receipt before signing it and send a Notice of claim to Royal Gulf Shipping & Logistics LLC
  • If damage or loss is apparent make sure you notify Royal Gulf Shipping & Logistics LLC as soon as you are aware of any loss or damage and in any circumstances no later than within 3 days of taking delivery. Please refer to clause 8 of the Royal Gulf Shipping & Logistics LLC bill of lading.

In Case of Loss or Damage

  • Inform your insurance company
  • Arrange for a survey – preferably while the cargo is still untouched in the container. This should preferably be a joint survey with Royal Gulf Shipping & Logistics LLC. We kindly ask that you contact your local Royal Gulf Shipping & Logistics LLC office to coordinate the survey. Determine whether or not you have a claim: “Do I have a claim?”.
  • Minimise the loss by salvaging the remainder of your goods and take other relevant precautions to protect your cargo and its value for the purpose of loss mitigation.
  • Ensure that Royal Gulf Shipping & Logistics LLC receives a quantified and fully documented claim. Your claim may be subject to a time bar. Please refer to clause 8 of the Royal Gulf Shipping & Logistics LLC bill of lading.

In order to ensure the smooth handling of your claim it is important that you supply the documentation below with your claim.

All Cargo

  • Copy of both sides of the Royal Gulf Shipping & Logistics LLC transport documents e.g. original bill of lading or seaway bill (not non-negotiable or other copies)
  • Original cargo invoice
  • Packing list
  • Export / import declaration
  • Customs declaration
  • Survey report with original photos
  • Calculation of claim
  • Salvage invoice or destruction certificate
  • Veterinary certificate (if applicable)
  • Other substantiating documents

Preventing Loss & Damage
What can be done to prevent loss and damage?

All Cargo

  • Ensure that you use a suitable container size and type.
  • Check that cargo marks and numbers are identical with those of your documentation including the bill of lading.
  • Ensure that the containers are in a clean, odour free and sound condition before stuffing them.
  • Ensure that the cargo is suitably packaged for container stowage/transportation.
  • Ensure that the container is stuffed in a proper and secure manner so that the cargo cannot shift during transportation.
  • Ensure that the container is properly closed and sealed.
  • Do not mix incompatible cargoes in the same container.

Specifically for Reefer Cargo

  • Check the temperature requirements for your cargo type.
  • We recommend that you make a physical inspection to ensure that the actual ventilation setting corresponds to the requested setting.
  • Pre-cool your cargo to the correct set temperature.
  • Stuff the container in a cold facility (i.e. ensure that the cold chain is never broken!).
  • Re-check the temperature before delivering the container.
  • Do not stuff the cargo above the red load line.

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